[10:14 AM] Customer: Hi, I bought Moon Harbor on Steam yesterday, but my save disappeared after the game crashed. Is there any way to recover it?

[10:16 AM] Support — Lena: Hi! I’m sorry about that. I’m Lena from Lantern Fox Games. I’ll help you check for a backup save. Are you playing on Windows, macOS, or Steam Deck?

[10:17 AM] Customer: Windows 11.

[10:18 AM] Support — Lena: Thanks. Please close the game and Steam, then open this folder:

%USERPROFILE%\AppData\LocalLow\Lantern Fox Games\Moon Harbor\Saves

Do you see files named save_main.json and save_backup.json?

[10:21 AM] Customer: Yes, but save_main.json is 0 KB. The backup is 184 KB.

[10:22 AM] Support — Lena: That’s promising. Make a copy of the entire Saves folder first. Then rename save_main.json to save_main_corrupt.json, and rename save_backup.json to save_main.json.

[10:24 AM] Customer: Done. Should I reopen Steam?

[10:25 AM] Support — Lena: Yes. If Steam Cloud reports a conflict, choose the local file with today’s timestamp. Then launch the game and select Continue.

[10:28 AM] Customer: It worked! I lost maybe ten minutes, but the save is back.

[10:29 AM] Support — Lena: Great—I’m glad the backup was intact. The crash-related save issue is fixed in version 1.3.2, which we’re releasing later today after final testing.

[10:30 AM] Customer: Nice. Do you need the crash log?

[10:31 AM] Support — Lena: If you’re comfortable sending it, yes. You can find Player.log in the folder above the Saves directory. Please email it to support@lanternfoxgames.com with ticket MH-4821 in the subject. The log may include your Windows username in file paths, so feel free to redact that first.

[10:33 AM] Customer: Will do. Thanks for the quick help.

[10:34 AM] Support — Lena: You’re welcome! I’ve marked ticket MH-4821 as resolved. If the save fails again after the update, reply to the ticket and it’ll reopen automatically. Have fun exploring Moon Harbor!