[2026-07-10 14:08:03] Customer - Lena: Hi, I bought Moon Orchard yesterday on Steam and my save from the Next Fest demo isn't showing up. Is there a way to import it?

[2026-07-10 14:08:29] Support - Ari: Hi Lena, thanks for reaching out to Drift Pine Studio. I can help with that. Are you on Windows, macOS, or Steam Deck?

[2026-07-10 14:08:44] Customer - Lena: Windows 11.

[2026-07-10 14:09:12] Support - Ari: Great. The demo save should migrate automatically, but the release build looks in a slightly different folder. Can you check whether this path exists?
C:\Users\YourName\AppData\LocalLow\Drift Pine Studio\Moon Orchard Demo\Saves

[2026-07-10 14:09:58] Customer - Lena: Yes, I see save_slot_1.mo and settings.json in there.

[2026-07-10 14:10:31] Support - Ari: Perfect. Please close the game first, then copy save_slot_1.mo into:
C:\Users\YourName\AppData\LocalLow\Drift Pine Studio\Moon Orchard\Saves

[2026-07-10 14:10:54] Customer - Lena: There isn't a Saves folder in Moon Orchard, just Player.log and prefs.

[2026-07-10 14:11:20] Support - Ari: That's okay. You can create a folder named Saves, then paste the file into it. After that, launch the game and choose Continue from the main menu.

[2026-07-10 14:12:47] Customer - Lena: That worked, but my inventory is empty. I had the copper watering can and three fig saplings.

[2026-07-10 14:13:26] Support - Ari: Thanks for checking. Demo saves before version 0.8.4 sometimes miss inventory migration. If you send me the save file, I can repair it manually and send it back.

[2026-07-10 14:13:51] Customer - Lena: Sure. Is it safe to upload here?

[2026-07-10 14:14:17] Support - Ari: Yes, save files only contain gameplay state, your Steam ID hash, and settings. No payment or personal info. You can attach save_slot_1.mo in this chat.

[2026-07-10 14:15:09] Customer - Lena: Uploaded.

[2026-07-10 14:18:42] Support - Ari: Got it. I restored the copper watering can, three fig saplings, and your day 12 orchard progress. I'm attaching the repaired file now.

[2026-07-10 14:19:03] Customer - Lena: Downloaded. Should I replace the one I copied?

[2026-07-10 14:19:18] Support - Ari: Yes. Replace the file in the Moon Orchard\Saves folder while the game is closed, then start the game again.

[2026-07-10 14:20:31] Customer - Lena: Looks good now. Everything is back.

[2026-07-10 14:20:52] Support - Ari: Glad to hear it. We're also patching the importer so this doesn't happen for other demo players.

[2026-07-10 14:21:06] Customer - Lena: Thanks. Really enjoying the game so far.

[2026-07-10 14:21:22] Support - Ari: Thanks for playing, Lena. If anything else comes up, just reply to this chat and we'll pick it back up.