[10:14 AM] Customer: Hi! I bought Moonvale Harbor last night, but the game crashes whenever I try to enter the lighthouse.

[10:15 AM] Support — Maya: Hey! Sorry about that. I’m Maya from Lantern Fox Games. Which platform are you playing on?

[10:15 AM] Customer: Windows 11, through Steam.

[10:16 AM] Support — Maya: Thanks. Does the crash happen immediately after opening the lighthouse door, or during the loading screen?

[10:17 AM] Customer: During the loading screen. The little boat icon freezes, then I’m back on my desktop.

[10:18 AM] Support — Maya: Got it. We’re investigating a similar issue involving certain integrated graphics drivers. Could you send me the GPU listed under Steam’s Help > System Information?

[10:20 AM] Customer: It says Intel Iris Xe, driver version 31.0.101.5186.

[10:21 AM] Support — Maya: That matches the reports we’ve received. Your save should be safe. As a temporary workaround, open Settings > Graphics, disable “Volumetric Fog,” restart the game, and try entering again.

[10:24 AM] Customer: One second.

[10:28 AM] Customer: That worked! I’m inside now.

[10:29 AM] Support — Maya: Excellent. You can leave volumetric fog disabled for now. We have a fix in testing and expect to include it in the next patch.

[10:30 AM] Customer: Great, thanks. Will turning it off affect anything besides the visuals?

[10:30 AM] Support — Maya: No gameplay changes—some scenes will just have simpler lighting and mist effects.

[10:31 AM] Customer: Perfect. Also, the game is lovely. I stayed up way too late fishing.

[10:32 AM] Support — Maya: That’s wonderful to hear! Our two-person art team will be thrilled. I’ll attach your driver details to the bug report, if that’s okay.

[10:32 AM] Customer: Absolutely.

[10:33 AM] Support — Maya: Done. Your case number is LF-28417. If the crash returns elsewhere, reply to this chat or email support@lanternfoxgames.com with that number.

[10:34 AM] Customer: Will do. Thanks for the quick help!

[10:34 AM] Support — Maya: You’re very welcome. Enjoy the lighthouse—and watch out for the gull upstairs. It steals sandwiches.