From: Maya Chen <maya.chen@example.com>
To: Daniel Ortiz <daniel.ortiz@example.com>
Subject: Home-automation hub keeps dropping devices
Date: Fri, 31 Jul 2026 10:18:00 -0400

Hi Daniel,

I installed the new home-automation hub last weekend and migrated the lights, thermostat, door sensors, and smart plugs. The setup was straightforward, but several Zigbee devices have gone offline twice since then. They reconnect after I restart the hub, although one bedroom sensor has to be paired again manually.

Could you check whether firmware version 4.8.2 has a known stability issue? The hub is connected by Ethernet and sits in the same location as the old one, so I don't think Wi-Fi coverage is the problem.

Everything else is working well, especially the local automations. The hallway lights now respond almost instantly, even when the internet connection is down.

Thanks,
Maya