[09:02 AM] Customer: Hi, I’m having trouble getting my latest episode to show up on Spotify. It published on my hosting dashboard about an hour ago.

[09:03 AM] Support: Hi Maya, I can help with that. Can you share the show name or the email address on the account?

[09:03 AM] Customer: The show is called Field Notes Weekly. The account email is maya@fieldnotesweekly.com.

[09:04 AM] Support: Thanks. I’m pulling up the feed now. Is the episode titled “Winter Gear That Actually Lasts”?

[09:04 AM] Customer: Yes, that’s the one.

[09:05 AM] Support: I can see the episode is published and included in your RSS feed. Spotify has successfully fetched the feed today, but it looks like their last pull was at 8:11 AM, before the episode went live at 8:42 AM.

[09:06 AM] Customer: So it’s just waiting on Spotify?

[09:06 AM] Support: Correct. Most directories check feeds on their own schedule. Spotify is usually fast, but it can take a few hours. Your feed itself looks healthy.

[09:07 AM] Customer: Is there any way to force it?

[09:08 AM] Support: You can request a manual refresh in Spotify for Podcasters if the show is connected there. Go to Settings, then Availability, and use the refresh option if it appears. Otherwise, it should update automatically.

[09:09 AM] Customer: Okay. I also noticed Apple already has it. Does that mean the RSS feed is definitely fine?

[09:09 AM] Support: Yes, that’s a good sign. I also checked the episode enclosure, title, publish date, and artwork. They’re all valid.

[09:10 AM] Customer: Great. One more thing: I changed the episode description after publishing. Will Spotify get that too?

[09:11 AM] Support: Yes. Since the updated description is already in the RSS feed, Spotify will pick that up the next time it refreshes. Description edits sometimes appear slightly later than new episode listings.

[09:12 AM] Customer: Got it. Can you confirm the audio file is working?

[09:12 AM] Support: I tested the media URL from the feed, and the MP3 loads correctly. It’s 42 minutes and 18 seconds, with a 128 kbps bitrate.

[09:13 AM] Customer: Perfect. I was worried I had done something wrong.

[09:13 AM] Support: Nothing looks misconfigured on your side. I’d give Spotify another 2 to 4 hours. If it still isn’t live by this afternoon, reply to this chat and we can re-check the directory status.

[09:14 AM] Customer: Thanks, that helps.

[09:14 AM] Support: You’re welcome. I’ll also add a note to your account with the feed check results so the next agent has the context if you contact us again.