From: Maya Chen <maya.chen@example.com>
To: Daniel Ruiz <daniel.ruiz@example.com>
Subject: Home automation hub keeps dropping devices
Date: Thu, 16 Jul 2026 10:42:18 -0400

Hi Daniel,

I installed the new home-automation hub last weekend, and most of the setup went smoothly. The thermostat, door sensors, and smart plugs paired right away, but the two hallway bulbs keep going offline after a few hours. Restarting the hub brings them back temporarily.

The hub is connected by Ethernet, is running firmware 4.8.2, and sits about six metres from the bulbs. Could you check whether there is a known issue with this firmware or suggest anything else I should try?

Thanks,
Maya