[10:02 AM] Customer: Hi, my latest podcast episode says it was published, but it still isn’t showing up on Spotify. It’s been about three hours.

[10:03 AM] Support Agent: Hi! I’m happy to help. Is the episode appearing correctly on your podcast’s public page and in its RSS feed?

[10:04 AM] Customer: Yes, it’s on our public page. I’m not sure how to check the RSS feed.

[10:05 AM] Support Agent: No problem. I checked the feed linked to your account, and the episode is there. That means it was successfully published from our platform. Listening apps retrieve updates on their own schedules, so Spotify can sometimes take several hours to refresh.

[10:06 AM] Customer: Okay. We normally see new episodes within 20 minutes, so I was worried something had broken.

[10:07 AM] Support Agent: That makes sense. I also verified that the audio file is accessible and the episode date is set correctly. I don’t see any publishing errors on our side.

[10:08 AM] Customer: Is there anything I can do to force Spotify to update?

[10:09 AM] Support Agent: If you manage the show through Spotify for Creators, you can sign in there and check the show’s status. Spotify doesn’t provide hosts with a reliable way to force an immediate refresh, though. Republishing the episode usually won’t help and could delay processing, so I recommend leaving it as is.

[10:10 AM] Customer: Got it. At what point should I contact you again?

[10:11 AM] Support Agent: If it still hasn’t appeared after 24 hours, reply to this chat or open a ticket with the episode title and Spotify show link. We can recheck the feed and help you gather the details Spotify support may request.

[10:12 AM] Customer: Sounds good. Thanks for checking everything.

[10:12 AM] Support Agent: You’re welcome! The episode is configured correctly on our end, so it should appear once Spotify refreshes your feed. Have a great launch day.