[10:02 AM] Customer: Hi, my latest episode published this morning, but it still isn’t showing up on Spotify. It’s available on Apple Podcasts and my website.

[10:03 AM] Support: Hi Maya! I’m happy to help. Could you share the podcast name and episode title?

[10:03 AM] Customer: The podcast is “Small Town Signals,” and the episode is “The Last Radio Repair Shop.”

[10:05 AM] Support: Thanks. I found the episode, and your RSS feed looks valid. Spotify last checked your feed at 8:41 AM, about 12 minutes before the episode was published.

[10:05 AM] Customer: Does that mean I need to submit it again?

[10:06 AM] Support: No, please don’t resubmit the show. Spotify should detect the episode during its next feed refresh, which usually happens within a few hours but can occasionally take up to 24 hours.

[10:07 AM] Customer: Is there any way to force a refresh? I promoted the episode for today.

[10:08 AM] Support: I’ve sent a manual update request from our side. We can’t control Spotify’s processing time, but this often helps it pick up the change sooner.

[10:09 AM] Customer: Great, thank you. I also noticed the episode artwork isn’t appearing in Apple Podcasts. It’s showing the main cover instead.

[10:11 AM] Support: Apple Podcasts currently uses the show artwork in several views, even when episode-specific artwork is included in the feed. Your episode image is attached correctly and meets the size requirements, so no changes are needed.

[10:12 AM] Customer: Got it. One more thing: will editing the description now delay Spotify again?

[10:13 AM] Support: A description edit won’t unpublish the episode or restart distribution. The updated text will appear after each directory refreshes your feed. I’d avoid changing the audio file itself today, though, because some apps may temporarily cache the older version.

[10:14 AM] Customer: Understood. Can you email me if it still isn’t on Spotify by tomorrow?

[10:15 AM] Support: Absolutely. I’ve opened ticket #84721 and scheduled a follow-up for tomorrow morning. You’ll receive updates at maya@smalltownsignals.com.

[10:15 AM] Customer: Perfect. Thanks for the quick help!

[10:16 AM] Support: You’re welcome! I hope the launch goes well.