[2026-07-10 09:14:22] Customer: Hi, I placed an order for the Hojicha No. 3 roast on Monday, but the tracking still says "label created." Is it actually on the way?
[2026-07-10 09:14:48] Support - Maya: Hi there. I can check that for you. Could you share your order number?
[2026-07-10 09:15:03] Customer: Sure, it's TR-18472.
[2026-07-10 09:16:10] Support - Maya: Thanks. I found it. Your tea was roasted Wednesday afternoon, packed yesterday, and picked up by USPS this morning. The carrier scan is just lagging.
[2026-07-10 09:16:31] Customer: Got it. I was worried because it's a gift for my dad this weekend.
[2026-07-10 09:17:04] Support - Maya: Understandable. The estimated delivery is Saturday, July 11. Since it's moving from our roastery in Vermont to Boston, that timeline is realistic.
[2026-07-10 09:17:29] Customer: Great. Does the roast date show on the bag?
[2026-07-10 09:17:51] Support - Maya: Yes, each pouch has the roast date and batch number stamped on the back label. Yours is batch HJ3-0716.
[2026-07-10 09:18:14] Customer: Perfect. Also, is Hojicha No. 3 pretty smoky?
[2026-07-10 09:18:52] Support - Maya: It's our medium-dark roast, so it has toasted barley, cacao husk, and a light campfire note, but it shouldn't taste harsh or ashy.
[2026-07-10 09:19:20] Customer: Nice. My dad drinks coffee but is trying to cut back, so that sounds right.
[2026-07-10 09:19:47] Support - Maya: Good choice for a coffee drinker. I'd suggest brewing it a little stronger: 5 grams per 8 ounces, water just off boil, 90 seconds.
[2026-07-10 09:20:11] Customer: Thanks. If it doesn't arrive Saturday, what should I do?
[2026-07-10 09:20:43] Support - Maya: Reply to your order email or message us here. If tracking doesn't update by tomorrow afternoon, we'll contact USPS and can discuss a replacement or local pickup option if needed.
[2026-07-10 09:21:08] Customer: Local pickup?
[2026-07-10 09:21:34] Support - Maya: Yes, if you're near Burlington. We offer pickup at the roastery window on Pine Street from 10 AM to 2 PM on Saturdays.
[2026-07-10 09:21:58] Customer: I'm in Boston, so shipping is fine. Appreciate the help.
[2026-07-10 09:22:18] Support - Maya: Of course. I'll also keep an eye on the tracking today and email you if there are any issues.
[2026-07-10 09:22:39] Customer: Thanks, Maya.
[2026-07-10 09:22:51] Support - Maya: You're welcome. Hope your dad enjoys the roast.