[2026-07-10 14:03] Maya: Hi, I bought Lantern Harbor last night and my save disappeared after the latest patch. I had about 6 hours in. Can someone help?

[2026-07-10 14:04] Theo - Moonlit Finch Support: Hi Maya, I’m sorry that happened. I can help check whether the backup save is still there. Are you playing on Steam, itch.io, or GOG?

[2026-07-10 14:04] Maya: Steam, Windows 11.

[2026-07-10 14:05] Theo - Moonlit Finch Support: Thanks. Please open this folder: %USERPROFILE%\AppData\LocalLow\Moonlit Finch\Lantern Harbor\Saves. Do you see any files ending in .bak?

[2026-07-10 14:07] Maya: Yes, there’s slot1.save and slot1.save.bak. The normal one is 2 KB and the bak is 1.8 MB.

[2026-07-10 14:08] Theo - Moonlit Finch Support: Good sign. Please fully close the game, rename slot1.save to slot1_corrupt.save, then rename slot1.save.bak to slot1.save. After that, launch the game again and check Continue.

[2026-07-10 14:11] Maya: That worked! It loaded me at the lighthouse before the storm quest. I think I only lost maybe 20 minutes.

[2026-07-10 14:12] Theo - Moonlit Finch Support: I’m glad the backup worked. We found a rare autosave issue in version 1.0.6 when the game closes during cloud sync. We’re submitting 1.0.7 today with an extra save validation step.

[2026-07-10 14:13] Maya: Should I turn off Steam Cloud for now?

[2026-07-10 14:14] Theo - Moonlit Finch Support: You don’t have to, but if you switch between devices often, I’d recommend waiting a few seconds on the title screen before quitting. That gives Steam time to finish syncing.

[2026-07-10 14:15] Maya: Got it. Is there somewhere I can send the corrupt file?

[2026-07-10 14:16] Theo - Moonlit Finch Support: Yes, please attach slot1_corrupt.save here if you’re comfortable sharing it. It only contains game progress data, not personal information.

[2026-07-10 14:18] Maya: Uploaded.

[2026-07-10 14:19] Theo - Moonlit Finch Support: Received. I’ll pass it to our programmer so we can confirm the fix against a real case. Thanks for taking the time.

[2026-07-10 14:20] Maya: No problem. I’m really enjoying the game, just panicked when my save vanished.

[2026-07-10 14:21] Theo - Moonlit Finch Support: Completely understandable. I’ve added a small thank-you code to your account for the soundtrack DLC. It should appear automatically after restarting Steam.

[2026-07-10 14:22] Maya: That’s very kind, thank you.

[2026-07-10 14:23] Theo - Moonlit Finch Support: You’re welcome. I’ll leave this ticket open until tomorrow in case anything else happens after the patch.