[09:14:03] Customer: Hi, the transit planner keeps suggesting the 22 bus from King Street, but that stop is closed for construction.

[09:14:18] Support: Hello! Thanks for reporting that. Which direction are you travelling, and what date and time did you enter?

[09:14:42] Customer: Tomorrow around 8:15 a.m., from King Street and Bay Avenue to City Hall.

[09:15:07] Support: I’ve reproduced the route. You’re right—the planner is directing riders to stop 1842, which is temporarily closed until August 6.

[09:15:21] Customer: Is there another stop nearby? I don’t want to miss the bus before work.

[09:15:48] Support: Yes. Please use stop 1917 on King Street at Cedar Road, about a four-minute walk east. Route 22 is serving that stop during the closure.

[09:16:04] Customer: Will the departure time still be 8:23?

[09:16:29] Support: The scheduled departure from Cedar Road is 8:25 a.m. Construction may add five to ten minutes, so I recommend arriving by 8:20.

[09:16:47] Customer: Okay. Why isn’t the detour showing in the planner?

[09:17:10] Support: The closure notice is present in our service-alert system, but it hasn’t been applied correctly to trip planning. I’m escalating this to our real-time information team.

[09:17:24] Customer: Do you need anything from me?

[09:17:42] Support: No, I have the route, time, stop number, and a screenshot of the incorrect result. Your reference number is TP-48216.

[09:17:58] Customer: Great. Is there somewhere I can check tomorrow morning?

[09:18:15] Support: You can check the Service Alerts section in the app or on the municipal transit website. If you enable alerts for Route 22, you’ll also receive updates about delays or detour changes.

[09:18:31] Customer: Thanks for confirming the alternate stop.

[09:18:40] Support: You’re welcome. I’m sorry for the confusing directions, and thank you for helping us catch the issue. Have a safe trip tomorrow.