[2026-07-14 09:18:42] Customer: Hi, I bought Moonvale Courier yesterday and my save disappeared after the 1.1.3 update.
[2026-07-14 09:19:06] Support - Lina: Hi Sam, sorry about that. I can help check what happened. Are you playing on Steam, itch.io, or the Switch version?
[2026-07-14 09:19:21] Customer: Steam, on Windows 11.
[2026-07-14 09:20:03] Support - Lina: Thanks. We had a Steam Cloud conflict affecting a small number of players after the patch. Could you open Settings > Gameplay and tell me if “Cloud Save Recovery” appears at the bottom?
[2026-07-14 09:20:44] Customer: Yeah, I see it. It says local save found from July 13.
[2026-07-14 09:21:10] Support - Lina: Good. Please click Preview first. It should show your courier level, current route, and playtime before restoring.
[2026-07-14 09:21:55] Customer: It says Level 8, North Pier route, 6h 12m. That sounds right.
[2026-07-14 09:22:18] Support - Lina: Great. Click Restore Local Save, then restart the game when prompted.
[2026-07-14 09:23:36] Customer: Restarted. My save is back, thanks.
[2026-07-14 09:24:02] Support - Lina: Glad it worked. We’re pushing a hotfix later today to prevent the conflict from happening again.
[2026-07-14 09:24:19] Customer: Will achievements still unlock? I had one that didn’t pop.
[2026-07-14 09:25:01] Support - Lina: Yes. Once you load the restored save, sleep at any inn or complete one delivery. The game will recheck missed achievements.
[2026-07-14 09:25:37] Customer: Perfect. Appreciate the quick help.
[2026-07-14 09:25:54] Support - Lina: You’re welcome. I’ll leave this ticket open for 48 hours in case anything else comes up.