[2026-07-10 08:42:11] Maya (Customer): Hi, I returned bike #4172 at the North Market station in Riverton about 20 minutes ago, but the app still says my ride is active.

[2026-07-10 08:42:35] Jonah (Support): Good morning, Maya. I can check that for you. Can you confirm the phone number or email on your TriCounty BikeShare account?

[2026-07-10 08:42:58] Maya (Customer): maya.r@rivermail.com

[2026-07-10 08:43:27] Jonah (Support): Thanks. I found your account and the active ride from East Alder Transit Hub to North Market. Did the dock light turn green when you pushed the bike in?

[2026-07-10 08:43:51] Maya (Customer): It flashed yellow first, then I heard a click. I was in a rush for the 8:30 bus, so I didn’t wait.

[2026-07-10 08:44:22] Jonah (Support): Understood. I’m checking the station status now. It looks like dock 9 at North Market reported a delayed lock event at 08:25:16.

[2026-07-10 08:44:50] Maya (Customer): So it did lock?

[2026-07-10 08:45:09] Jonah (Support): Yes, the bike is secured. The ride just didn’t close properly in the app because that dock is having a connection issue.

[2026-07-10 08:45:33] Maya (Customer): Am I going to get charged for the extra time?

[2026-07-10 08:45:57] Jonah (Support): No. I’m manually ending the ride at 08:25, which is when the dock confirmed the return. Your final ride time will be 18 minutes.

[2026-07-10 08:46:18] Maya (Customer): Thank you. I use this route every morning, so I was worried.

[2026-07-10 08:46:42] Jonah (Support): Totally fair. I’ve also flagged dock 9 for our Riverton field team. If you use North Market again today, I’d recommend docks 2 through 6 until maintenance clears it.

[2026-07-10 08:47:03] Maya (Customer): Got it. Is there a receipt I can see?

[2026-07-10 08:47:29] Jonah (Support): Yes. Refresh the app in about one minute, then go to Ride History. You should see the trip closed with a $0.00 overtime charge.

[2026-07-10 08:48:10] Maya (Customer): It updated now. Looks correct.

[2026-07-10 08:48:31] Jonah (Support): Great. I’ve added a note to your account in case anything else appears from that station today.

[2026-07-10 08:48:54] Maya (Customer): Thanks, Jonah. Appreciate the quick help.

[2026-07-10 08:49:07] Jonah (Support): You’re welcome. Have a good ride home later.