[2026-07-10 10:14:03 EDT] Support - Lina: Hi, thanks for contacting Moss Lantern Games support. My name is Lina. How can I help today?
[2026-07-10 10:14:29 EDT] Customer - Avery: Hi. I’m having trouble with Starfall Cartographers on Steam. The game crashes whenever I enter the observatory after the third island.
[2026-07-10 10:15:01 EDT] Support - Lina: Sorry about that. I can help troubleshoot. Are you on Windows, macOS, or Linux?
[2026-07-10 10:15:18 EDT] Customer - Avery: Windows 11. Steam version, fully updated.
[2026-07-10 10:15:52 EDT] Support - Lina: Thanks. We released patch 1.2.6 yesterday that fixed one observatory crash, but there’s a separate issue tied to older save files. Could you confirm the version number on the main menu?
[2026-07-10 10:16:20 EDT] Customer - Avery: It says 1.2.6 build 1842.
[2026-07-10 10:17:06 EDT] Support - Lina: Got it. Please try this first: in Steam, right-click the game, choose Properties, Installed Files, then Verify integrity of game files.
[2026-07-10 10:17:42 EDT] Customer - Avery: Running that now.
[2026-07-10 10:19:13 EDT] Customer - Avery: It said 1 file failed and was reacquired.
[2026-07-10 10:19:34 EDT] Support - Lina: Good sign. Could you relaunch and try entering the observatory again?
[2026-07-10 10:21:09 EDT] Customer - Avery: Still crashed, but it lasted a few seconds longer this time.
[2026-07-10 10:21:46 EDT] Support - Lina: Thanks for checking. I’d like to collect the crash log. You can find it here: C:\Users\YourName\AppData\LocalLow\Moss Lantern Games\Starfall Cartographers\Player.log
[2026-07-10 10:22:08 EDT] Customer - Avery: Found it. Do I paste it here?
[2026-07-10 10:22:29 EDT] Support - Lina: Yes, the last 20 lines should be enough.
[2026-07-10 10:23:17 EDT] Customer - Avery: It mentions MissingDialogueNode_OBS_Mira_03 and then NullReferenceException.
[2026-07-10 10:24:02 EDT] Support - Lina: That matches the save-file issue I mentioned. Your progress is safe, but one conversation flag didn’t migrate correctly after the patch.
[2026-07-10 10:24:31 EDT] Customer - Avery: Is there a fix? I’m about 14 hours in and really don’t want to restart.
[2026-07-10 10:25:06 EDT] Support - Lina: You won’t need to restart. We have a hotfix branch available now. In Steam, open Properties, Betas, and enter this access code: lantern-hotfix-126b
[2026-07-10 10:25:43 EDT] Customer - Avery: It changed the dropdown to hotfix_1.2.6b. Installing a small update.
[2026-07-10 10:27:12 EDT] Customer - Avery: Okay, I’m in the observatory now. No crash.
[2026-07-10 10:27:35 EDT] Support - Lina: Excellent. After the observatory scene saves, you can stay on the hotfix branch or switch back to default once 1.2.7 goes live. We expect that later today.
[2026-07-10 10:28:03 EDT] Customer - Avery: Great. Will achievements still work on the hotfix branch?
[2026-07-10 10:28:21 EDT] Support - Lina: Yes, achievements and cloud saves work normally on that branch.
[2026-07-10 10:28:55 EDT] Customer - Avery: Awesome. Thanks for the quick help. Also, the game is wonderful despite the crash.
[2026-07-10 10:29:18 EDT] Support - Lina: I appreciate that, and I’ll pass it to the team. I’ll also attach your log note to the existing bug report so QA can confirm the migration fix.
[2026-07-10 10:29:44 EDT] Customer - Avery: Sounds good.
[2026-07-10 10:30:02 EDT] Support - Lina: Is there anything else I can help with today?
[2026-07-10 10:30:15 EDT] Customer - Avery: No, that’s it.
[2026-07-10 10:30:31 EDT] Support - Lina: Thanks for playing Starfall Cartographers. Have a good one.