From: Maya Chen <maya.chen@example.com>
To: Daniel Ruiz <daniel.ruiz@example.com>
Subject: Home automation hub keeps dropping devices
Date: Fri, 31 Jul 2026 10:42:18 -0400

Hi Daniel,

I set up the new home-automation hub last night and moved the kitchen lights, thermostat, front-door sensor, and two smart plugs over to it. The setup was straightforward, but the Zigbee devices have disconnected twice since then. They came back after I restarted the hub, although the kitchen light lost its automation schedule.

Could you check whether the hub is running the latest firmware? It is connected by Ethernet in the utility closet, so Wi-Fi should not be the issue. If there is a diagnostic log I can export, let me know where to find it.

Thanks,
Maya