[10:02 AM] Customer: Hi, I published a new episode about 30 minutes ago, but it still isn’t showing up on Spotify. It’s available on my podcast website and Apple Podcasts.

[10:03 AM] Support Agent: Hi Maya! I’m happy to help. Could you share the podcast name and episode title?

[10:03 AM] Customer: The show is “Small Business Signals,” and the episode is “How to Price Consulting Packages.”

[10:04 AM] Support Agent: Thanks. I’ve checked your account, and the episode was published successfully at 9:31 AM. Your RSS feed is valid, and Spotify retrieved it at 9:36 AM.

[10:05 AM] Customer: So why can’t I see it in the Spotify app?

[10:05 AM] Support Agent: Spotify has received the episode, but it’s still processing the audio. That usually takes a few minutes, though it can occasionally take up to 24 hours. Your file is 148 MB, so processing may take a little longer than usual.

[10:06 AM] Customer: Is 148 MB too large?

[10:07 AM] Support Agent: It’s within our upload limit, but the audio was exported as a 320 kbps stereo MP3. For a spoken-word podcast, we recommend 96–128 kbps mono. That would make the file much smaller without a noticeable drop in voice quality.

[10:08 AM] Customer: Should I replace the file now?

[10:08 AM] Support Agent: I’d avoid replacing it while Spotify is processing it. Doing so could restart the process or create a temporary duplicate. The safest option is to wait a few hours.

[10:09 AM] Customer: Okay. Will my subscribers still get notified?

[10:10 AM] Support Agent: Yes. Once Spotify finishes processing the episode, it should appear normally and eligible listeners will receive notifications according to their Spotify settings.

[10:10 AM] Customer: Can you confirm there’s nothing wrong with the RSS feed?

[10:11 AM] Support Agent: Confirmed. The feed is reachable, the episode has a unique GUID, the publication date is correct, and the audio enclosure is loading successfully. I don’t see any feed errors.

[10:12 AM] Customer: Great. What should I do if it’s still missing tomorrow?

[10:12 AM] Support Agent: Reply to this chat or contact us with ticket CS-84721. We can then request a fresh feed check and help you escalate the issue to Spotify if necessary.

[10:13 AM] Customer: Perfect, thank you!

[10:13 AM] Support Agent: You’re welcome! For future episodes, exporting at 128 kbps mono should speed up uploads and processing. Have a great launch!