[2026-07-10 18:42:11] Customer: Hi, my internet has been dropping every few minutes since the storm last night.
[2026-07-10 18:42:28] Maya - Support: Hi. I can help with that. Are you on the Elm Street mesh, and is your rooftop node still powered?
[2026-07-10 18:42:51] Customer: Yes, Elm Street. The little white PoE box in my hallway has a green light.
[2026-07-10 18:43:16] Maya - Support: Thanks. I’m checking your node now. I see your radio is online, but the link to the Maple Ave relay is unstable.
[2026-07-10 18:43:48] Customer: That makes sense. Speeds are fine for a minute, then everything freezes.
[2026-07-10 18:44:07] Maya - Support: Your signal is showing -79 dBm with a lot of retries. It was -61 dBm before the storm, so the dish may have shifted slightly.
[2026-07-10 18:44:32] Customer: Is that something I can fix myself?
[2026-07-10 18:44:55] Maya - Support: If you can safely see the mount from a window, you can check whether it looks loose, but please don’t climb onto the roof.
[2026-07-10 18:45:19] Customer: I can see it from the back bedroom. It looks like it’s pointing a bit lower than usual.
[2026-07-10 18:45:43] Maya - Support: That would explain the drops. I’m going to move you temporarily to the Oak Lane gateway. It has a weaker path, but it should be more stable.
[2026-07-10 18:46:10] Customer: Okay.
[2026-07-10 18:47:02] Maya - Support: Change is applied. Can you try loading a few pages or running a video call test?
[2026-07-10 18:47:38] Customer: Pages are loading again. Video is a little lower quality but not freezing so far.
[2026-07-10 18:48:04] Maya - Support: Good. I’m also seeing packet loss drop from 18% to under 1%.
[2026-07-10 18:48:31] Customer: Great. Will someone come realign the antenna?
[2026-07-10 18:48:57] Maya - Support: Yes. I can schedule a volunteer tech visit. The earliest window is Saturday, July 11, between 10:00 and 12:00.
[2026-07-10 18:49:22] Customer: That works.
[2026-07-10 18:49:46] Maya - Support: Booked. Ticket MN-48217. The tech will check the mount, realign the dish, and verify the link back to Maple Ave.
[2026-07-10 18:50:15] Customer: Do I need to be home?
[2026-07-10 18:50:36] Maya - Support: Yes, someone should be home so they can access the PoE injector and confirm service from inside.
[2026-07-10 18:51:02] Customer: Got it.
[2026-07-10 18:51:25] Maya - Support: Until then, you’ll stay routed through Oak Lane. If speeds dip during peak hours, that’s expected, but it should remain usable.
[2026-07-10 18:51:49] Customer: Thanks. Appreciate the quick help.
[2026-07-10 18:52:08] Maya - Support: You’re welcome. I’ll add a note that the issue started after the storm and that the antenna appears to have shifted.