[09:14:08] Customer: Hi, I’m trying to end my ride at the Riverside Transit Hub, but the app says the station is full.

[09:14:22] Support: Hi Maya, I’m sorry about the trouble. Please don’t leave the bike unsecured. Can you confirm the station number shown on the dock?

[09:14:41] Customer: It’s station 214. All 18 docks look occupied.

[09:15:03] Support: Thanks. I can see station 214 is currently full. The closest station with available docks is Market Street & 3rd, about 350 metres east. It currently has six open docks.

[09:15:19] Customer: I’m already late for my train. Will I be charged for the extra time?

[09:15:37] Support: No. I’ve added a 15-minute credit to your active ride, so the detour won’t create an overage charge.

[09:15:52] Customer: Okay, heading there now.

[09:19:46] Customer: I’m at Market Street & 3rd. The dock light flashed red when I inserted the bike.

[09:20:02] Support: Please try another open dock and push the bike firmly until the light turns green. Afterward, pull the handlebars once to confirm it’s locked.

[09:20:38] Customer: The second dock worked. Green light, and the bike is locked.

[09:20:51] Support: Great. I can confirm bike 4872 was returned at 09:20, and your ride has ended. The final charge is $0.00 under your monthly pass.

[09:21:07] Customer: Perfect. Will someone check the Riverside station? It fills up most weekday mornings.

[09:21:22] Support: Yes, I’ve flagged station 214 for the local rebalancing team and included your report. They’ll prioritize it during the morning service window.

[09:21:35] Customer: Thanks for sorting it out so quickly.

[09:21:43] Support: You’re welcome, Maya. Have a safe trip!