[09:14:03] Customer: Hi, I’m trying to plan a trip from Riverside Library to Central Station tomorrow morning, but the planner keeps suggesting a bus stop that’s temporarily closed.

[09:14:19] Support Agent: Good morning! I’m sorry about that. Could you tell me which stop it’s suggesting and roughly what time you want to travel?

[09:14:41] Customer: It says to board Route 24 at King Street and Third Avenue around 7:40 a.m. The stop has a construction notice saying it’s closed until next week.

[09:15:08] Support Agent: Thanks. I’ve checked the service alerts, and you’re right—the eastbound stop at King and Third is temporarily closed. The planner’s detour data hasn’t updated correctly.

[09:15:26] Customer: Is there another nearby stop I can use? I need to arrive at Central Station before 8:30.

[09:15:49] Support Agent: Yes. Walk one block east to King Street and Fourth Avenue and board the Route 24 bus scheduled for 7:47 a.m. It should reach Central Station at approximately 8:16 a.m.

[09:16:10] Customer: Does that trip require a transfer?

[09:16:18] Support Agent: No, it’s a direct trip. Allow a few extra minutes because buses may be delayed by the construction.

[09:16:34] Customer: Okay, thanks. Can I report the incorrect route in the planner?

[09:16:47] Support Agent: I’ve submitted a report for you under reference TP-48271. Our transit-data team will review the closed-stop information.

[09:17:02] Customer: Great. Will the planner notify me if the route changes again?

[09:17:17] Support Agent: If you save the trip in the mobile app and enable service-alert notifications, you’ll receive updates for Route 24. You can also check the Service Alerts page before leaving.

[09:17:31] Customer: Got it. Thanks for your help.

[09:17:38] Support Agent: You’re welcome! Have a safe trip tomorrow.