[2026-07-11 14:03:18 EDT] Mira: Hi, thanks for contacting Lantern Finch Studio support. How can I help today?
[2026-07-11 14:03:44 EDT] Alex: Hey. I bought Moonvale Courier on Steam and my save disappeared after the new patch.
[2026-07-11 14:04:12 EDT] Mira: Sorry about that. Was this after version 1.2.4, the one we released this morning?
[2026-07-11 14:04:25 EDT] Alex: Yeah, exactly. It updated when I launched the game.
[2026-07-11 14:05:03 EDT] Mira: Got it. Are you on Windows, macOS, or Steam Deck?
[2026-07-11 14:05:15 EDT] Alex: Windows 11.
[2026-07-11 14:05:57 EDT] Mira: Thanks. The save likely was not deleted, but the patch changed the default profile folder for a small number of players. Can you check Documents > Lantern Finch > Moonvale Courier > Saves?
[2026-07-11 14:06:33 EDT] Alex: I see two folders there: default and profile_0.
[2026-07-11 14:07:01 EDT] Mira: That matches the issue. Please close the game first, then open profile_0. Do you see files named slot1.mvc or autosave.mvc?
[2026-07-11 14:07:26 EDT] Alex: Yeah, autosave.mvc and slot2.mvc.
[2026-07-11 14:08:10 EDT] Mira: Great. Copy those files into the default folder, then relaunch the game. Don’t move them, just copy them so we have a backup.
[2026-07-11 14:09:22 EDT] Alex: One sec.
[2026-07-11 14:10:41 EDT] Alex: Okay, my save is back. I’m at the post office again.
[2026-07-11 14:11:05 EDT] Mira: Excellent. I’m glad it’s restored. We’re preparing a hotfix so the game detects both folders automatically.
[2026-07-11 14:11:36 EDT] Alex: Cool. I was worried I lost like 14 hours.
[2026-07-11 14:12:04 EDT] Mira: Completely understandable. I’ll also add your report to the patch tracker. Did you notice whether cloud saves were enabled in Steam?
[2026-07-11 14:12:21 EDT] Alex: Yeah, Steam Cloud is on.
[2026-07-11 14:12:58 EDT] Mira: Thanks, that helps. For now, please keep both folders until the hotfix is out. It should be later today if testing passes.
[2026-07-11 14:13:27 EDT] Alex: Sounds good. Appreciate the quick help.
[2026-07-11 14:13:49 EDT] Mira: You’re welcome. If anything else looks off, send us the player.log file from the same Lantern Finch folder and we’ll take a look.
[2026-07-11 14:14:02 EDT] Alex: Will do. Have a good one.
[2026-07-11 14:14:15 EDT] Mira: You too. Thanks for playing Moonvale Courier.