[2026-07-14 08:42:11] Customer: Hi, I’m trying to end my ride at the Mill Creek Station, but the dock won’t lock the bike and the app still says my trip is active.

[2026-07-14 08:42:39] Support: Thanks for contacting ValleyRide Bike Share. I can help with that. Can you send the bike number and the dock location shown in the app?

[2026-07-14 08:43:02] Customer: Bike 1847. The app says Mill Creek Transit Center, dock 6.

[2026-07-14 08:43:31] Support: Got it. I’m checking the station status now.

[2026-07-14 08:44:18] Support: I see dock 6 is not reporting a lock confirmation. Please try dock 4 or 8 if either is available.

[2026-07-14 08:45:07] Customer: Dock 4 is full and dock 8 has a red light. I tried 7 too, but it keeps beeping.

[2026-07-14 08:45:42] Support: Understood. Please stay near the station for a moment. I’m going to remotely refresh the dock controller.

[2026-07-14 08:46:55] Support: The refresh is complete. Can you lift the rear wheel slightly, push the bike firmly into dock 7, and wait for a green light?

[2026-07-14 08:47:34] Customer: Okay, it clicked this time, but I didn’t see green. The app still says active.

[2026-07-14 08:48:10] Support: Thanks for trying that. I can see the bike is physically seated, but the trip didn’t close automatically. I’m ending the ride manually now.

[2026-07-14 08:48:46] Support: Your ride has been closed at 08:48. The extra time after your first lock attempt will be waived.

[2026-07-14 08:49:03] Customer: Thank you. I was worried I’d get charged all morning.

[2026-07-14 08:49:29] Support: No problem. Your final charge is $2.75, and no out-of-station or late fees were applied.

[2026-07-14 08:49:58] Customer: Great. Should I report the dock somehow?

[2026-07-14 08:50:24] Support: I’ve already opened a maintenance ticket for Mill Creek dock 6 and flagged dock 8 for inspection. Our field team is scheduled in that corridor before noon.

[2026-07-14 08:50:51] Customer: Perfect. Thanks for the quick help.

[2026-07-14 08:51:06] Support: You’re welcome. Is there anything else I can help with today?

[2026-07-14 08:51:19] Customer: No, that’s all.

[2026-07-14 08:51:31] Support: Thanks for riding with ValleyRide Bike Share. Have a good day.