[09:14:02] Customer: Hi, the transit planner keeps suggesting a 12-minute walk to Route 24 even though there’s a stop for Route 8 right outside my building.

[09:14:19] Support Agent: Hi! I’m sorry about that. I can help check why the planner is choosing that route. What are your starting point, destination, and approximate departure time?

[09:14:47] Customer: Starting at 1450 Cedar Avenue, going to City Hall. I’m leaving tomorrow around 8:15 a.m.

[09:15:10] Support Agent: Thank you. Are you using the city website or the mobile app?

[09:15:17] Customer: The Android app.

[09:15:42] Support Agent: I’ve checked that trip. Route 8 normally serves the Cedar Avenue stop, but tomorrow morning it’s being detoured between 7:00 and 10:00 a.m. because of water-main work. The planner is directing you to Route 24 because it remains in regular service.

[09:16:03] Customer: That makes sense, but the app doesn’t say there’s a detour. It just shows Route 24.

[09:16:25] Support Agent: You should see a small orange alert icon beside Route 8, although it can be easy to miss. If the icon isn’t appearing, your app may have cached an older trip result.

[09:16:38] Customer: I don’t see any icon.

[09:16:55] Support Agent: Please tap “More,” then “Settings,” and select “Refresh service data.” After that, plan the trip again.

[09:17:31] Customer: One moment.

[09:18:04] Customer: Okay, now I see the alert. It says the eastbound stop is closed.

[09:18:16] Support Agent: Great. The nearest temporary eastbound stop is at Cedar Avenue and 5th Street, about 350 metres north. You can take Route 8 there, but Route 24 is estimated to reach City Hall about six minutes sooner.

[09:18:40] Customer: Is Route 24 accessible? I use a folding walker.

[09:18:52] Support Agent: Yes, scheduled Route 24 buses are low-floor and wheelchair accessible. The stop at Pine Street and Cedar Avenue also has a curb ramp and shelter. Equipment substitutions can occasionally occur, so I recommend checking the live vehicle details before leaving.

[09:19:14] Customer: Where do I find that?

[09:19:29] Support Agent: Open the Route 24 trip, tap the bus departure time, and look for the accessibility symbol beside the vehicle number. If no vehicle number is shown yet, check again about 10 minutes before departure.

[09:19:48] Customer: Got it. Can I save this trip so I don’t have to enter it again tomorrow?

[09:19:57] Support Agent: Yes. On the trip-results screen, tap the star in the upper-right corner and choose “Save trip.” You can also enable departure and disruption notifications there.

[09:20:21] Customer: Done. Will the planner automatically switch back to Route 8 after the roadwork ends?

[09:20:34] Support Agent: Yes. Once the detour is removed from the service feed, new searches will include the regular Route 8 stop again. Saved trips are recalculated using current service information each time you open them.

[09:20:49] Customer: Perfect. Thanks for explaining it.

[09:20:57] Support Agent: You’re welcome! I’ve also logged your feedback that the detour notice was not prominent enough in the original result. Is there anything else I can help with?

[09:21:08] Customer: No, that’s all.

[09:21:14] Support Agent: Thanks for contacting Municipal Transit Support. Have a safe trip tomorrow!