[09:14] Customer: Hi! I ordered your Spring Ember oolong last week, and the bag I received smells much smokier than the sample I tried at the market. Is that normal?

[09:15] Support — Mira: Hi! Thanks for reaching out. Because we roast in small batches, there can be slight variation, but it shouldn’t taste overwhelmingly smoky. Could you share the batch number printed near the bottom seal?

[09:16] Customer: Sure, it says SE-2607-04.

[09:18] Support — Mira: Thank you. That batch was finished four days before shipping, so some of the fresh roast aroma may still be prominent. It usually softens after the tea rests for another week or two.

[09:19] Customer: That makes sense. I brewed it at 100°C for five minutes, and it came out pretty bitter too.

[09:21] Support — Mira: That temperature and steep time will bring out a lot of intensity. For this batch, I’d try 5 grams per 250 ml at 90–92°C for about two minutes. If you’re brewing gongfu style, use shorter steeps starting around 20 seconds.

[09:22] Customer: I’ll try that. What if it still tastes too smoky after resting?

[09:23] Support — Mira: If it’s still not enjoyable after a week, reply here and we’ll replace it with a lighter-roast batch or issue a refund—whichever you prefer.

[09:24] Customer: A lighter roast would be great. Should I keep the bag sealed while it rests?

[09:25] Support — Mira: Keep it in the resealable pouch, away from heat, light, and strong odors. You can open it briefly every couple of days to let the sharper roast aromas dissipate, then seal it again.

[09:26] Customer: Perfect. Thanks for explaining!

[09:27] Support — Mira: You’re very welcome. I’ve added a note to your order, so you won’t need to repeat the details if you contact us again. I hope the next brew is much smoother!