[09:12:04] Maya (Customer): Hi, I uploaded our latest episode about 40 minutes ago, but it still isn't showing on Spotify. It is live on our podcast page though.

[09:12:27] Jordan (Support): Hi Maya, I can help with that. Can you share the podcast name and the episode title?

[09:12:51] Maya (Customer): The show is "Field Notes Weekly" and the episode is "Summer Trail Safety with Dr. Cole."

[09:13:18] Jordan (Support): Thanks. I found the show. The episode is published correctly on our side, and the RSS feed updated at 8:34 AM. Spotify has not fetched the feed again yet.

[09:13:44] Maya (Customer): Is there a way to force it? We promoted it in our newsletter this morning.

[09:14:10] Jordan (Support): Yes. I just sent a refresh request through Spotify's distribution endpoint. It usually takes 10 to 30 minutes, but can occasionally take up to an hour.

[09:14:32] Maya (Customer): Great, thank you. I also noticed the cover art looks blurry in Apple Podcasts. The file I uploaded was pretty large.

[09:15:06] Jordan (Support): I checked the artwork. It is 3000x3000, which is correct, but the file is in CMYK color mode. Some podcast apps render CMYK images poorly. I recommend uploading an RGB JPG or PNG under 2 MB.

[09:15:41] Maya (Customer): Got it. If I replace the artwork now, will it change the whole show or just this episode?

[09:16:02] Jordan (Support): The image you uploaded is episode-specific artwork, so replacing it will only affect this episode. Your main show artwork will stay the same.

[09:16:28] Maya (Customer): Perfect. One more thing: our dynamic ad marker didn't insert after the intro. I set it for 90 seconds.

[09:17:03] Jordan (Support): I see the marker, but the episode audio was processed before the ad campaign was attached. I'll reprocess the episode audio now so the mid-roll slot gets applied.

[09:17:25] Maya (Customer): Will that change the episode URL?

[09:17:39] Jordan (Support): No, the episode URL and RSS GUID will stay the same. Listeners may briefly see the old audio while caches update, usually for less than 15 minutes.

[09:18:12] Maya (Customer): Okay, that's fine.

[09:19:04] Jordan (Support): Reprocessing is complete. The ad marker is now active at 01:30, and the updated audio file has been pushed to the CDN.

[09:19:36] Maya (Customer): Thanks. Do I need to republish the episode?

[09:19:51] Jordan (Support): No republish needed. The episode is already live. The RSS feed now includes the updated media URL timestamp, so podcast apps will pick it up on their next refresh.

[09:20:17] Maya (Customer): Spotify just updated on my end. I can see the episode now.

[09:20:39] Jordan (Support): Good. Once you upload the RGB artwork, Apple Podcasts should display the sharper version after its image cache refreshes. That can take a few hours.

[09:21:05] Maya (Customer): Understood. You've been very helpful.

[09:21:18] Jordan (Support): Happy to help. I'll leave the ticket open for today in case the Apple artwork does not refresh.