[10:02 AM] Customer: Hi, my latest episode says it was published, but it still isn’t showing up on Spotify. It’s been about three hours.

[10:03 AM] Support Agent: Hi Maya! I’m happy to check. Is the episode visible on your public podcast page and in your RSS feed?

[10:04 AM] Customer: Yes, it’s on our public page. I’m not sure how to check the RSS feed.

[10:05 AM] Support Agent: No problem. I found your show, “Small Town Signals,” and confirmed that Episode 42 is in the RSS feed. Your feed looks healthy.

[10:06 AM] Customer: That’s good. Why isn’t Spotify picking it up?

[10:07 AM] Support Agent: Spotify usually refreshes within a few hours, but it can occasionally take up to 24 hours. I also noticed that you replaced the audio file about 20 minutes after publishing, which can delay processing.

[10:08 AM] Customer: Ah, yes. I uploaded the wrong edit first and replaced it. Will listeners get the correct version?

[10:09 AM] Support Agent: Yes. The RSS feed now points to the corrected audio file. Spotify should use that version when it finishes processing, although anyone who downloaded the original file before you replaced it may still have the earlier edit.

[10:10 AM] Customer: Understood. Should I republish the episode or change the date?

[10:11 AM] Support Agent: I wouldn’t republish or change anything right now. That could restart processing or create a duplicate. Please leave the episode as-is for 24 hours.

[10:12 AM] Customer: Okay. Apple Podcasts already has the corrected episode, so I guess Spotify is just slower today.

[10:13 AM] Support Agent: That’s right. Different listening apps refresh RSS feeds on their own schedules. Your hosting account and feed are working normally.

[10:14 AM] Customer: Is there anything you can do if it’s still missing tomorrow?

[10:15 AM] Support Agent: Absolutely. Reply to this chat or contact us with the episode title and Spotify show link. We’ll recheck the feed and help you submit the issue to Spotify if necessary.

[10:16 AM] Customer: Perfect. One more question: will the delay affect our analytics?

[10:17 AM] Support Agent: It won’t affect tracking once the episode is available. Downloads and streams delivered through your hosting account will still appear in analytics, though Spotify’s platform-specific numbers may arrive with their usual reporting delay.

[10:18 AM] Customer: Great, thanks for checking everything.

[10:18 AM] Support Agent: You’re welcome, Maya! Your corrected episode is set up properly, so no action is needed for now. Have a great day.