[2026-07-10 19:14:03] Maya R.: Hi, my connection keeps dropping every few minutes. I'm on the Maple Street mesh.

[2026-07-10 19:14:21] Alex - Support: Hi Maya, I can help with that. Are you seeing the drops on all devices or just one?

[2026-07-10 19:14:46] Maya R.: All devices. Laptop, phone, and the TV. It comes back after maybe 30 seconds.

[2026-07-10 19:15:12] Alex - Support: Thanks. I'm checking your node now. I see your rooftop radio connected through the Elm & 6th relay, but the signal has been fluctuating since about 6:40 PM.

[2026-07-10 19:15:31] Maya R.: That sounds about right. It started after dinner.

[2026-07-10 19:16:08] Alex - Support: Your radio is reporting -78 dBm right now, which is weaker than normal for your install. Last week it was around -62 dBm. Did anything change on the roof or near the window where the cable enters?

[2026-07-10 19:16:39] Maya R.: Not that I know of. It was really windy today though.

[2026-07-10 19:17:04] Alex - Support: Wind could have shifted the mount slightly. I also see packet loss between your node and the Elm relay, but the rest of the mesh backbone is healthy.

[2026-07-10 19:17:28] Maya R.: Is there anything I can do tonight?

[2026-07-10 19:18:02] Alex - Support: Yes. First, can you check the small black PoE injector inside your apartment? Please make sure both Ethernet cables are firmly seated.

[2026-07-10 19:18:51] Maya R.: One sec.

[2026-07-10 19:20:07] Maya R.: The cable going to the router was a little loose. I clicked it in.

[2026-07-10 19:20:32] Alex - Support: Good catch. I'm still seeing the radio signal jump around, but your local router link is stable now. Can you run a quick speed test?

[2026-07-10 19:21:18] Maya R.: It says 18 down, 4 up. Usually I get around 80 down.

[2026-07-10 19:21:52] Alex - Support: Understood. I'm going to switch your route to the Pine Avenue relay. It has a slightly longer path to the fiber gateway, but the signal should be cleaner tonight.

[2026-07-10 19:22:04] Maya R.: Will it disconnect me?

[2026-07-10 19:22:19] Alex - Support: Briefly, about 10 to 20 seconds.

[2026-07-10 19:22:45] Alex - Support: Route change applied. Please check again when your Wi-Fi reconnects.

[2026-07-10 19:23:31] Maya R.: Okay, back online.

[2026-07-10 19:24:10] Maya R.: New test is 61 down, 11 up.

[2026-07-10 19:24:28] Alex - Support: Much better. The Pine relay path is stable at the moment with no packet loss. Your latency is a little higher, around 24 ms, but it should be fine for streaming and calls.

[2026-07-10 19:24:57] Maya R.: That's fine. I mostly just need it stable.

[2026-07-10 19:25:20] Alex - Support: I'll open a field ticket so a volunteer tech can check the rooftop alignment. The earliest slot is tomorrow between 10 AM and noon. Does that work?

[2026-07-10 19:25:45] Maya R.: Yes, I’ll be home.

[2026-07-10 19:26:12] Alex - Support: Great. Ticket MS-4821 is scheduled for July 11, 10 AM to noon. The tech will text before arriving. They may need roof access.

[2026-07-10 19:26:44] Maya R.: I can let them up through the back stairs.

[2026-07-10 19:27:08] Alex - Support: Perfect. I added that note. For tonight, leave the router and PoE injector powered on so the node keeps reporting signal data.

[2026-07-10 19:27:31] Maya R.: Will I stay on the Pine relay after they fix it?

[2026-07-10 19:28:05] Alex - Support: We'll move you back to Elm & 6th if the alignment improves, since it's your shortest route to the gateway. If Pine remains better, we'll leave you there.

[2026-07-10 19:28:40] Maya R.: Makes sense. Thanks for explaining it.

[2026-07-10 19:29:01] Alex - Support: You're welcome. I'll keep the ticket linked to this chat. If the drops come back tonight, reply here and we'll get an alert.

[2026-07-10 19:29:22] Maya R.: Sounds good. Appreciate the help.

[2026-07-10 19:29:38] Alex - Support: Happy to help. Have a good evening.