[2026-07-14 08:42:11] Customer: Hi, I'm at the Riverfront Station in Dayton and bike #A1842 won't unlock. The app says "ride starting" but the dock is still locked.

[2026-07-14 08:42:29] Support: Good morning. I can help with that. Are you using Miami Valley BikeShare, and is the station listed as Riverfront Plaza?

[2026-07-14 08:42:45] Customer: Yes, Riverfront Plaza. Dock 7.

[2026-07-14 08:43:10] Support: Thanks. I see the unlock request on your account at 8:41 AM, but the dock did not release. Please step back from the bike for a moment while I cancel that attempt.

[2026-07-14 08:43:38] Customer: Okay.

[2026-07-14 08:44:02] Support: That attempt has been canceled, and you will not be charged for it. Can you try bike #A1839 in dock 9 instead?

[2026-07-14 08:44:21] Customer: Trying now.

[2026-07-14 08:44:56] Customer: That one unlocked. Thanks. But my app still shows the first bike as active.

[2026-07-14 08:45:18] Support: I see that display delay. The active ride on our side is now bike #A1839 only. Please refresh the app after about 30 seconds.

[2026-07-14 08:45:50] Customer: Refreshed. Looks correct now.

[2026-07-14 08:46:07] Support: Great. I also flagged dock 7 for field service so our technician can inspect the latch this morning.

[2026-07-14 08:46:22] Customer: Appreciate it. One more thing, will this affect my monthly pass?

[2026-07-14 08:46:49] Support: No. Your monthly pass remains active, and the failed unlock will not count as a ride or generate any fee.

[2026-07-14 08:47:03] Customer: Perfect. Thanks for the quick help.

[2026-07-14 08:47:17] Support: You're welcome. Have a safe ride.