[2026-07-10 08:14:22] Customer: Hi, I’m at the Riverfront Library station in Benton and the app says there are 6 bikes, but all the docks look empty.

[2026-07-10 08:14:39] Support: Good morning. I can help check that. Are you at station RB-142, Riverfront Library on Market Street?

[2026-07-10 08:14:51] Customer: Yes, that’s the one.

[2026-07-10 08:15:18] Support: Thanks. I’m seeing 6 bikes assigned to that station, but 5 have low battery and 1 may not have docked correctly overnight. The app is counting them, but they’re unavailable.

[2026-07-10 08:15:43] Customer: That’s frustrating. I have a train in 20 minutes.

[2026-07-10 08:16:10] Support: I’m sorry about that. The closest station with available bikes is City Hall Plaza, about 0.3 miles west. It currently has 9 bikes ready.

[2026-07-10 08:16:28] Customer: Can you reserve one there for me?

[2026-07-10 08:16:57] Support: Yes. I’ve placed a 10-minute hold on bike 38421 at City Hall Plaza. You should see it under “Reserved bike” in the app now.

[2026-07-10 08:17:15] Customer: Got it. Also, I was charged $3.50 this morning when I couldn’t unlock anything.

[2026-07-10 08:17:46] Support: I see that failed unlock attempt at 08:09. I’ve reversed the $3.50 charge. The refund should appear on your card within 3-5 business days.

[2026-07-10 08:18:03] Customer: Thank you. Can you report the Riverfront station?

[2026-07-10 08:18:28] Support: Already done. I’ve opened a maintenance ticket for the low-battery bikes and the dock reporting issue. Our Benton field team is scheduled to service that station before noon.

[2026-07-10 08:18:44] Customer: Perfect. I’m heading to City Hall now.

[2026-07-10 08:19:02] Support: Sounds good. Your reserved bike will remain held until 08:26. Let us know if you have any trouble unlocking it.

[2026-07-10 08:19:17] Customer: Will do. Thanks for the quick help.

[2026-07-10 08:19:25] Support: You’re welcome. Safe ride.